1. Event or Ride Cancellations

Users may cancel their registration for rides or events up to 48 hours before the scheduled start time for a full refund. Cancellations made after this period may not be eligible for a refund, but users can contact our support team for assistance with exceptional cases.

2. Refund Process

Refunds, where applicable, will be credited back to the original method of payment within 7-10 business days. For payment issues, such as transaction errors or unprocessed payments, users should contact support for assistance.

3. Non-Refundable Transactions

Certain fees or services, such as premium memberships, certain ride payments, may be non-refundable as specified at the time of purchase.

4. Contact for Cancellations/Refunds

To initiate a cancellation or refund request, please contact our customer support team at [email protected] with your transaction details and reason for the request.